Frequently Asked Questions (FAQ)
📌 Website: hazeltate.com
📩 Contact Email: [email protected]
Welcome to the Hazel Tate FAQ page! Here, you’ll find answers to the most frequently asked questions about our sunglasses, ordering process, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to our support team.
1. About Our Sunglasses
Q1: What types of sunglasses do you offer?
We offer a wide range of sunglasses, including:
✔ Polarized Sunglasses – Reduce glare and improve visibility.
✔ UV-Protection Sunglasses – Block harmful UVA and UVB rays.
✔ Fashion Sunglasses – Stylish designs for any occasion.
✔ Sports Sunglasses – Designed for active lifestyles.
Q2: Are your sunglasses UV-protected?
Yes! All of our sunglasses provide 100% UV protection, safeguarding your eyes from harmful rays.
Q3: Do you sell prescription sunglasses?
Currently, we do not offer prescription lenses, but many of our frames are compatible with prescription lens replacements.
Q4: What materials are used in your sunglasses?
Our sunglasses are crafted from high-quality materials, including:
- Acetate – Lightweight and durable.
- Metal – Sleek and stylish.
- Polycarbonate – Impact-resistant and flexible.
2. Ordering & Payment
Q5: How do I place an order?
Browse our collection, select your preferred sunglasses, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and complete your payment.
Q6: What payment methods do you accept?
We accept:
✅ Visa, Mastercard, American Express
✅ PayPal
✅ Apple Pay & Google Pay
✅ Other local digital payment options (varies by region)
Q7: Can I modify or cancel my order after placing it?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us at [email protected] within 24 hours of placing your order.
3. Shipping & Delivery
Q8: Where do you ship?
We offer worldwide shipping! Shipping times and availability may vary based on your location.
Q9: How long does shipping take?
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: 10-20 business days (varies by country)
Q10: How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or the shipping carrier’s tracking page.
Q11: Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. Check our website for current promotions.
4. Returns & Exchanges
Q12: What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return your sunglasses for a refund or exchange, provided they are unused and in their original condition.
Q13: How do I initiate a return?
To start a return, email us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Q14: Do I have to pay for return shipping?
If the return is due to a defective or wrong item received, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping fees.
Q15: How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.
5. Product Care & Maintenance
Q16: How do I clean my sunglasses?
Use a microfiber cleaning cloth and lens cleaning solution to gently wipe the lenses. Avoid using harsh chemicals or rough materials that may scratch the lenses.
Q17: How should I store my sunglasses?
To prevent scratches and damage, always store your sunglasses in a protective case when not in use. Avoid exposing them to extreme heat, such as leaving them in a hot car.
6. Warranty & Support
Q18: Do your sunglasses come with a warranty?
Yes! We offer a 6-month warranty against manufacturing defects. This does not cover accidental damage, misuse, or normal wear and tear.
Q19: How do I claim a warranty?
If you believe your sunglasses have a defect, please email us at [email protected] with:
🔹 Your order number
🔹 A description of the issue
🔹 Photos of the product showing the defect
Our team will assess the issue and provide a solution.
7. Discounts & Promotions
Q20: Do you offer discounts or promotions?
Yes! We regularly offer seasonal discounts, bundle deals, and special promotions. Subscribe to our newsletter to receive updates on exclusive offers.
Q21: Can I use more than one discount code at checkout?
No, only one discount code can be applied per order.
8. Contact Us
If you have any further questions, feel free to reach out to our customer service team.
📩 Email: [email protected]
🌍 Website: hazeltate.com
Thank you for choosing Hazel Tate – we hope you enjoy your new sunglasses! 😎